Shipping*
At The Kitchen Bench we offer a flat rate $10 standard shipping or $15.95 Express for all domestic orders within Australia. We also offer free shipping for orders over $250. (*excluding orders over 5kg in weight).

*Please note - for items that are over 5kgs in weight, we are unable to offer free shipping. In this situation we will contact and work with you to arrange the best possible delivery arrangement and price for you.

We also offer Click + Collect from our Cooma store, just follow the prompts during the purchase process and add your details during check out. We will let you know as soon as your order is ready for collection.

We try to have accurate stock levels online, but with our store and online operating all products and shipments are subject to availability.
We endeavour to process and ship standard orders placed Monday to Friday (excluding Public Holidays) within three business days.

We also will do our best to keep shipping costs to a minimum. We reuse boxes and packaging as often as we can to minimise waste. Parcels are shipped via Australia Post – you will be issued with a tracking number via email at the time of shipment.

All shipping is at the customers risk. Once items have been dispatched and tracking numbers provided, we do not hold responsibility for lost parcels, or packages damaged in transit.

We are based in rural NSW so please be aware freight times can vary.

At The Kitchen Bench we hope that you have the best possible shopping experience. We want you to love the products as much as we do! We do ask that you contact us with any questions - or if you would like further information or photos on our range, please do not hesitate to get in touch.

We do ask that you do shop carefully, being a small business we do not offer refunds for change of mind purchases. Products may be returned within 30 days for an exchange or credit note only. This policy is non-negotiable. You are able to use your credit on anything with no expiration.

Click here for our full returns policy.